Can one account cover several properties?

Yes. A group can run one account with members and folders split by property or department, invoiced to the group rather than to each property separately. HR, front office, and training usually sit on the same account.

Which languages does the guest-facing side cover?

Fourteen, including English, Arabic, Chinese, French, German, Japanese, Korean, Russian, and Spanish. Confirmations, in-villa information, and service recovery can be produced from one approved English source instead of being sent out for quoting.

Are the Dhivehi staff letters formal enough to rely on?

That is the register the writing model was built for. Employment letters, disciplinary notices, and HR circulars come out in the formality an employment matter needs, rather than reading like a translated English memo.

Tourism & hospitality

One property, two languages, two audiences.

A resort runs its guest experience in English and its staff operation in Dhivehi. HR notices, rosters, incident reports, and training material go one way; guest communication goes the other. Most software only helps with one of them.

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The split nobody writes software for

The front of house and the back of house are effectively two organisations with one payroll.

Staff communication is Dhivehi

HR circulars, roster changes, safety briefings, and disciplinary letters. Written for Maldivian staff, and written formally.

Guest communication is not

Pre-arrival emails, in-villa information, and service recovery, in English and often three or four other languages.

Everything is written twice

The same policy change becomes an English memo for management and a Dhivehi notice for the team, usually by two different people on two different days.

What it does

HR and operations in Dhivehi

Circulars, notices, and formal letters to staff, in the register an employment matter needs.

One source, both languages

Write the policy once, then produce the Dhivehi staff notice and the English management version from it.

Guest-facing in fourteen languages

Translate confirmations, information sheets, and replies without sending them out for quoting.

Briefings and incidents as text

Transcribe a staff briefing or a recorded statement in Dhivehi, then draft the report from the transcript.

What changes

The property keeps its own tone in both directions, without an agency and without a bilingual bottleneck in the middle.

A policy change reaches staff and management the same afternoon, in both languages
Employment letters that are formal enough to stand up later
Guest replies translated in-house instead of waiting on a quote
Training material and audio produced without a studio or a translator

How teams roll it out

01
Start with HR and operations
This is where the Dhivehi volume is, and where the register matters most.
02
Add the guest-facing side
Pre-arrival, in-villa, and service recovery copy, translated from one approved source.
03
Share one account across departments
HR, front office, and training on one shared account, invoiced to the property or the group.

Who reaches for it

Resorts and resort groups

Multiple properties, one HR function, and a lot of writing in both directions.

Guesthouses and liveaboards

Small teams where the person writing the staff notice is also answering the guest email.

Travel and DMC operators

Itineraries and terms that have to read well in several languages at once.

Questions people actually ask

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