Our customers write in Dhivehi. Why does answering in English matter?

Because customers read it accurately. Being answered in English, or in Dhivehi that was clearly machine-translated, tells someone how much the company invested in replying to them. Drafting directly in Dhivehi removes both signals.

How do we keep the same tone across a whole support team?

Keep approved wording in the shared library so every agent starts from the same phrasing rather than inventing it. That is usually what stops a company sounding like four different companies depending on who replied.

Can we publish announcements in both languages at once?

Yes. Write the announcement once, then produce the Dhivehi and English versions from that single source, and add an audio version for notices that need to reach people who will not read them.

Use case

Your customers write in Dhivehi. Answer in Dhivehi.

Maldivian customers write in Dhivehi and get answered in English, or in Dhivehi that was clearly run through a translator. Both are a signal, and customers read it accurately.

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Translate — Dhivehi to English

ވޯކްސްޕޭސް ތައްޔާރު. ޗެޓެއް ނުވަތަ ސިޓީއެއް ލިޔެލައްވާ.

Your workspace is ready. Try a chat or a letter.

ތިބޭފުޅާ މަސައްކަތްކުރާ ގޮތާ ގުޅޭގޮތަށް ތާނަ އޭއައި ފައްކާކުރުމަށް މިއިން އެހީވެދޭނެ.

This helps us tailor Thaana AI to how you work.

Dhivehi ↔ English · 14 languages

How it goes today

01Dhivehi messages get answered in English, because that is faster
02Or they wait for the one person on the team who writes Dhivehi well
03Announcements are written in English first, then translated badly under time pressure
04Tone drifts between agents, so the company sounds like four different companies

How it goes instead

01Draft the reply in Dhivehi directly, at the formality the situation needs
02Write an announcement once, then produce the Dhivehi and English versions from it
03Keep approved wording in the library so everyone starts from the same phrasing
04Add an audio version for notices that need to reach people who will not read them

What this uses

Write & chat Translate Text to speech

Every tool, on every plan.

Go, Pro, and Max are self-serve monthly plans billed through Bank of Maldives. Offices and institutions take an invoiced corporate or government package instead. Either way you get the whole toolset, not a tier of it.

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Who reaches for it

Support and contact centre teams
Banks, telcos, and utilities with public announcements
Any company whose customers are Maldivian

See it by industry

Tourism & hospitality

Dhivehi for the staff side of a resort, English and more for the guest side.

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Government

Correspondence, scanned incoming mail, and minutes, on an invoiced package.

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Questions people actually ask

Start writing in Dhivehi today.

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